Service@Support
Enjoy Better Experience in Kulon
Economic sustainability with circular economy elements
Minimize your carbon footprint and materials waste
Detailed training and documentation for user
Check the lamps still within our warranty period(7 years)
Customer should send back the dead lamps or materials to us to analysis and evalute the problem.
For easy disassembly and recycling,Achieve instant annual savings
After confirmed the problem, we will repair the dead lamps or replace new materials, then send to customer
Customer satisfaction feedback to salesman to confirm this after sell issue solved.
Managed Service
A turnkey approach
Including from design and build to operation and maintenance of your lighting
Light as a Service
No upfront investment
Kulon lighting project service team will help you quickly an locally select product.
So you do not have to negotiate a large of number suppliers,contractors and transport companies.
Hassle-free savings
with optimized performance
Reduce your energy and maintenance costs by up to 60% with higher returns on long-term contracts.
20% more cost-effective upgradability and improved access to energy-efficient products.
for easy disassembly and recycling;with minimal environmental impact.
Minimize waste and create instant
For peace-of-mind and better control of your costs,For fast delivery guarantee,we offer 3 ways of transportation to respond your needs.
A, Courier Service
- Provide you with convenient and cost-effective door-to-door courier service. facilitate your customs clearance and production arrangements
- We have close cooperation with international express delivery companies such as UPS, DHL, Fedex, TNT, etc., After goods departure from Kulon, our logistics department will send you e tracking number at the first time and keep tracking of the status of the goods throughout the transportation process and the estimated time of arrival.
B, Sea Shipping Service
- Reduce a lot logistics costsprovide the fastest shipping schedule for you
- For larger purchase, and the product demand time is enough, we recommend choose sea shipping, Kulon have long-term cooperation with many sea shipping agent and sea shipping companies, on the other hand, you can also choose your company's shipping agency cooperation company to pick up the goods in our warehouse.
C，Railway Service
- The countries that have supported :Middle East,European countries ,Asian countries , Southeast Asia.etc
- In order to control cost reasonably,the state of iron transport,we support railway transportation. Also can tell us your district name at the first time,Kulon application specialist suggests you the most reasonable mode of transportation.
Excellent lighting starts with an expert plan
We will perform a detailed audit of your organization,facility or project.The data collected on-site will inform an optimized lighting design to meet your requirements.
Design Service
- To help you make an informed decision,Kulon will begin by assessing how well your current lighting equipment matches your lighting needs.
- We can be customized according to customer requirements,Custom lighting experience specially for you. From light and angle,budget,OEM,and other requirements,to create our best way of cooperation.
Customized Solution
- With the help of Kulon consulting service,we will co-create the most effective Long-term lighting plan which can be anything from a straightforward LED retrofit to a completely new installation.
- Kulon professional team provide a customized solution for you.After confirmation is feasible,our factory customize production, the service of Kulon will support the successful completion of the project and check it .
We consolidate all the key areas of LED Lights into a single support model while giving customers the flexibility to choose ANY provider required for their business through a combination of one stop solutions and tailored services.
Customer Consulting
Our team will assist you to ensure an effective procurement process. Our collaborators can speak English, French, Spanish, German, Japanese, Arabic and Hindi.
Sustainable in the Long Term
The principal focus of our product specialists is to ensure that you select a range of products, which provide maximum value, the desired level of result whilst minimizing costs.
Openness
We are open to new ideas, different perspectives, and other cultures. In search of the best solution, we discuss and evaluate different opinions and perceptions openly, constructively, and without bias. The final decision is borne jointly by all participants.
Trust
Trust is a vital part of our corporate culture and the basis for how we treat one another.
Try to be brief and clear
Communicate promplty and honestly and via the customer choice of medium.Try to be brief and clear.Strive to make it easy for the customer to do business with Kulon to ensure that Kulon Light remains its preferred supplier.
Frequently Asked Questions
There are a lot of questions here, so we divide them into different titles. If you can't find an answer in one section, try another similar section.
Our kulon team can help you find the answer
Know your needs
Provide you with stable support
- Also consult online
The Certificate of Origin
In order to save your tariffs, our company will provide you with a certificate of origin according to the trade relationship between China and your country. When you doing customs clearance about goods, you can provide this document to the local customs staff. The Customs will be rooted in your country. Within the legal framework to reduce or even exempt tariffs.
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